NO Refund & NO Return Policy
At ZODUCT, customer satisfaction is our top priority. If there’s any issue with your order, we’re here to help. Please read our exchange guidelines carefully.
- Exchange Policy
We offer exchange only under the following conditions:
- Wrong Product Received
- Defective or Damaged Product
To process your exchange request smoothly, we require the following:
A clear unboxing video from the moment the package is opened (must show the seal and full unwrapping).
Request must be raised within 2 days of delivery.
Product must be unused and in original condition with all tags and packaging intact.
- How to Request an Exchange
Please follow the steps below:
Email us at Zoduct.Care@gmail.com or WhatsApp us at 99904 04221 within 2 days of receiving your order.
Share your Order ID and reason for exchange along with the unboxing video.
Once approved, we will arrange for a pickup or guide you with the replacement process.
Upon receiving and verifying the returned item, we will dispatch the correct or replacement product.
Note: Exchanged/Replaced product will be delivered within 5–7 working days.
- No Refund Policy
Please note that we do not offer refunds. Only exchanges are allowed in case of wrong or defective items.
- Non-Exchangeable Items
We do not accept exchanges for:
Product that have been used or Physical Damage.
Items returned without an unboxing video.
Requests made after 2 days of delivery.
- Need Help?
For any questions regarding your order or exchange, feel free to contact us:
📧 Email: Zoduct.Care@gmail.com
📞 Call/WhatsApp: 99904 04221
